OptimReach
WhatsApp · RCS · AI, built for India

Every sale starts with a message.

OptimReach turns your WhatsApp number into a full business operation — orders, payments, automation and customer relationships. Built for Indian businesses.

Get started See the platform

Plans from ₹1,500/month · Free demo · No setup fee

cloud.optimreach.in · Shared inboxLive

Veggie Cart

WhatsApp · +91 98•• •••21

Assigned · Priya
Yes please, and 1kg onion too

Order · Veggie Cart

Tomato × 2kg₹80
Onion × 1kg₹30
Total₹110
Payment request sent

AI draft: “Tomatoes ₹40/kg — add 2kg to your order?”

Send

The problem we solve

WhatsApp is already your business. We make it work like one.

Most Indian businesses run on WhatsApp already — taking orders, answering questions, collecting payments. But they do it manually, one message at a time. OptimReach automates the routine, and gives your team the tools to handle the rest.

One inbox for all conversations

Your whole team sees every WhatsApp message in one place. Assign, tag, respond — no more switching between phones.

AI handles the routine

Product questions, order collection, payment links, delivery slots — the bot manages them 24/7 so your team doesn't have to.

Orders and payments, inside WhatsApp

From catalogue to cart to UPI payment — the entire transaction happens in the chat. No app downloads, no website required.

See what's working

Real-time analytics on conversations, orders, revenue, and repeat customers. Know your business numbers without a spreadsheet.

The channels

Every channel. One inbox.

Explore platform

WhatsApp Business API

The official WhatsApp Business Platform, with broadcast campaigns, automated workflows and a shared team inbox.

BroadcastAI botShared inboxTemplates

Google RCS

Rich Communication Services — branded messages with images, carousels and action buttons delivered to Android's default messaging app.

Rich mediaBranded senderCarousels

AI Assistant

An assistant trained on your products, prices and policies that answers instantly and hands off to your team with full context.

Intent detectionMultilingualHuman handoff

Bot Calling

AI voice calls that confirm orders, remind customers about payments and follow up on missed chats — in the language your customer speaks.

Voice AIOrder confirmReminders

Platform

One workspace for the whole conversation.

Assign · Tag · Handoff

Shared inbox

Every customer chat in one place. Assign, tag and hand off without losing context.

24/7 · Multilingual

AI workflows

Answer routine questions, capture orders and follow up while your team stays in control.

UPI · Links · Invoices

Payments

Connect payment and order confirmations to the conversation that started it all.

How it works

AI takes the first step. Humans close the deal.

Every incoming message gets handled instantly — day or night. When a conversation needs a human touch, it comes to your team with full context already filled in.

Explore the platform

Customer sends a message

WhatsApp · RCS · Any channel

AI detects intent

order / enquiry / support / payment

Order flow
Catalogue
Payment
Escalate

Resolved — order saved

avg. 47 seconds · fully automated

Industries

Workflows that already fit your business.

All industries

Vegetables & Grocery

  1. Message
  2. Order
  3. Payment
  4. Delivery

Restaurants & Food

  1. Menu
  2. Order
  3. Pay
  4. Kitchen

Granite & Tiles

  1. Enquiry
  2. Catalogue
  3. Quote
  4. Visit

Wholesale & Distribution

  1. Bulk order
  2. Price check
  3. Confirm
  4. Dispatch

From first hello to what’s next

The full journey. One familiar channel.

Connect discovery, order capture, payment and follow-up without stitching together disconnected conversations.

Explore solutions
  1. 01

    Engage every enquiry

    Broadcasts, click-to-chat ads and QR codes bring customers into one shared inbox.

  2. 02

    Automate the repeatable

    FAQs, catalogues and order capture run themselves around the clock.

  3. 03

    Turn interest into orders

    Carts, payment links and invoices close the sale inside the chat.

  4. 04

    Keep customers close

    Reminders and repeat-purchase journeys bring customers back to buy again.

Turn your next message into a sale.

Book a free 15-minute demo — we’ll show you the exact workflow that fits how your business already runs.

Book a demo Chat on WhatsApp

Free demo · No setup fee · Cancel anytime