The operating layer behind every WhatsApp conversation.
Give your team the inbox, customer context, automation and analytics needed to move from message to meaningful business outcome.
Shared team inbox
Every conversation, assigned clearly.
AI assistant
Routine answers with human handoff.
Catalogue and orders
Move from product to payment.
Automation builder
Trigger the next best action.
Customer management
History, tags, notes and ownership.
Analytics
See conversations, leads and orders.
Frequently asked questions
Useful answers before you get started.
What is included in the OptimReach platform?
The platform brings together a shared inbox, customer context, AI assistance, automation workflows, catalogue and order tools, and analytics.
Does the platform support human handoff?
Yes. Teams can combine automated responses with clear assignment and human handoff for conversations that need personal attention.
Can OptimReach support different business workflows?
Yes. Workflows can be shaped around enquiries, sales, ordering, support, appointments, payments and follow-up for different industries.