WhatsApp automation for e-commerce brands
Use WhatsApp to support shoppers before and after checkout, from product questions through delivery updates and reorders.
Customer journey
A clearer path from enquiry to outcome.
01
Product questions
02
Cart recovery
03
Order updates
04
Support handoff
05
Repeat purchase
What improves
Make every business conversation easier to act on.
- Recover more high-intent shopping conversations
- Reduce support response time
- Create useful post-purchase engagement
Explore more industry workflows
See how OptimReach fits different customer journeys.
Frequently asked questions
Useful answers before you get started.
What can OptimReach automate for e-commerce?
OptimReach can support the e-commerce customer journey with enquiry capture, routing, follow-up, customer context and the workflows listed on this page.
Can a team combine automation with human support?
Yes. Automated steps can handle repeatable questions and actions while team members take over when a customer needs personal help or a decision.
How do we see whether this workflow fits our business?
Book a demo to walk through your current customer journey, identify the highest-value automation opportunities and discuss an appropriate implementation plan.